الأسئلة الشائعة
General Questions
What is the status of my order?
You can check the status of your order by visiting the “My Orders” page for the latest updates.
Can I change my order?
Unfortunately, once your order is processed and payment is completed, changes cannot be made.
Where do you deliver?
We deliver across Saudi Arabia and the United Arab Emirates.
How long does delivery take?
Delivery times vary by location, generally ranging from 1 to 4 days.
NewBoy Store Accounts
How do I create an account?
Simply click on “Sign Up” on our homepage and follow the instructions to set up your account.
Can I update my account details?
Yes! You can update your information by clicking on “Account Details” in your account settings.
Can I create multiple accounts with the same email or phone number?
No, each account requires a unique email address and phone number.
Payment
What payment methods do you accept?
We accept all major credit cards and cash-on-delivery.
In which currency will I be charged?
All transactions on our website are processed in Saudi Riyals (SAR), regardless of the currency displayed on the site. While prices may be shown in other currencies for convenience, the final amount charged will be in SAR. Please be aware that your bank or card issuer may apply a foreign transaction fee if you are outside of Saudi Arabia. We recommend checking with your bank for further information on any additional fees.
Do you offer payment options?
At this time, we don’t offer installment plans, but we’re exploring additional payment options for the future.
Shipping
Where do you deliver?
We currently deliver within Saudi Arabia and the UAE, with plans to expand to more GCC countries soon.
How long will delivery take?
Delivery typically takes 1 to 4 days, depending on your location. Main cities in KSA usually receive next-day delivery, while outlying areas may take longer. All delivery details are provided on the checkout page.
What is the delivery cost?
Delivery costs are 25 SAR/AED. You can find all cost details and estimated delivery dates on the checkout page before placing your order.
How can I track my order?
To track your order, please visit the “My Orders” page.
What if I'm not home when my order arrives?
If you’re not home and your order has been paid for, it will be left at your doorstep. If you chose cash-on-delivery, your order will return to our warehouse, and we will attempt to re-deliver it up to two times. After that, an additional delivery fee will apply.
Returns
Do you accept returns?
Yes, we accept returns as outlined in our return and exchange policy.
Can I exchange an item?
Please refer to our return and exchange policy for details on exchanges.
Are returns free?
Return fees depend on various factors detailed in our return and exchange policy.
How long does it take to process a return?
For processing times, please consult our return and exchange policy.
Other Questions
Is there a warranty?
We provide a warranty for manufacturing defects, ensuring our products meet quality standards. Please note that this warranty does not cover damage due to misuse or normal wear and tear.
